Team Dynamics and Conflict Resolutions - 2433 Words

Team Dynamics and Conflict Resolution Abstract Teams are now a common part of todays workforce. They are advantageous for the productivity and morale of the individual employees. Yet with all groups come conflicts. Knowing how to handle a group conflict effectively and still work together is an integral part of a successful team. This paper will take a look at what a team is and the origins of teams. It will then transition to the processes involved in creating a team and then move to advantages and disadvantages of team. Finally, this paper will discuss conflicts in a team and how to resolve them efficiently. Team Dynamics and Conflict Resolution in Work Teams For companies to remain competitive in todays economy,†¦show more content†¦This is the stage where the team performs work in harmony and thesaurus to obtain the predetermined tasks and goals. Individual personalities are more known throughout the group and team members are now on the same page with the same ideas and goals. Some other examples of performing include a higher productivity as a unit versus individually, a larger level of commitment and self-discipline. The final phase of team development is adjourning. This is a stage or process where the team is dispersed and moves on to other objectives. The anticipated goal of this phase is to complete all objectives and take lessons learned with you to your next team. During this stage, teams should be recognized and rewarded for their hard work. This can help ensure that individuals stay motivated and assist in the overall success and growth of team building in the workforce. Companies in todays workforce are migrating towards working in team environments. This process tends to have a high success rate with better overall outcomes of the companies success. Although there are several advantages of working in team environments, there are also disadvantages, which need to be overcome. We will be discussing the advantages as well as disadvantage below beginning with the advantages of working in team environments. One of the greatest advantages to having a team environment is being able to utilize the strongest skill sets of each individual team members and puttingShow MoreRelatedTeam Dynamics and Conflict Resolution in Work Teams953 Words   |  4 PagesTeam Dynamics and Conflict Resolution in Work Teams Teams are groups of people who work together to achieve a common goal (Learning Team Handbook, p 310). Workplace teams are increasing as businesses find the yield of team productivity and creativity exceeds individual productivity/creativity. To promulgate productive teams, businesses have had to identify common threads for successful teams. Businesses have identified the dynamics and needs of successful teams. Seven tasks must be includedRead MoreTeam Dynamics and Conflict Resolution Strategies1089 Words   |  5 PagesTeam Dynamics and Conflict Resolution Strategies University of Phoenix â€Æ' Success in many areas of our lives, be it family, education, business, or leisure, is dependent on successful teamwork. Teams are â€Å"a number of persons associated together in work or activity†¦a group on one side†(Merriam-Webster, 2008). There are many types of teams, work teams, school teams, sports teams, families etc. â€Å"The fact remains that teams, because they are made up of imperfect human beings, are inherently dysfunctional†(Read More Team Dynamics - Conflict Resolution Strategies Essay example1195 Words   |  5 PagesTeam Dynamics - Conflict Resolution Strategies People work in groups or teams everyday whether in their career, education, political organization, church, or any other social setting. Conflict while working in teams or groups is inevitable. When taking people of different backgrounds, personalities, moral, and ethical beliefs and putting them together in a group, conflict will arise. The key to achieving your team goals is to construct and conquer your goals with keeping the greater goodRead MoreTeam Cohesion1509 Words   |  7 PagesRunning head: TEAM CONFLICT AND COHESION Team Conflict and Cohesion Mak Turno University of Phoenix July 9, 2007 Team Conflict and Cohesion The dynamics of a team relies heavily on the interaction of team members during times of conflict not just during times of agreement. Often groups seek to achieve a cohesive relationship in an effort to unite the team towards its goals. Group members can make the mistake of subverting conflict in an attempt to maintain this team unity. Conflict serves aRead MoreTeamwork in the Workplace Essay1561 Words   |  7 Pagesof teamwork and what can be accomplished when people put the strengths together. These teams consist of people from different cultures with different personalities. Conflict is inevitable when it comes to group dynamics. Conflict resolution is necessary to keep the group functioning efficiently. This paper will analyze group dynamics and focus on conflict resolution by way of communication. Teams consist of personnel with varied backgrounds, experience, education, and intellectual abilityRead MoreConflict Between Conflict And Conflict Management845 Words   |  4 Pagesâ€Å"People are afraid of conflict because they do not have essential skills to manage it well.† This is true because according to O’Grady and Malloch (2016), conflict is reflection of an insufficient knowledge of the dynamics of conflict and a lack of capability in its management. In the case of Nancy, perhaps she needs to undergo specialty training or classes about conflict management in order to improve their unit’s dynamic or interaction. 2. â€Å"If you engage with conflict too early, there is a chanceRead MoreConflict Resolution Strategies1530 Words   |  7 PagesRunning header: CONFLICT RESOLUTION STRATEGIES Conflict Resolution Strategies Wendy L. Decker University of Phoenix Conflict Resolution Strategies In this writing, we will explore and explain strategies of conflict resolution and, encourage teams, individuals and society as a whole to use some of these ideas for their own resolution purposes. â€Å"In many cases, effective conflict resolution skills can make the difference between positive and negativeRead MoreThe Story Behind a Teams Success738 Words   |  3 Pagesinherently, there is likely to be some level of conflict within the group, especially given that there are competing ideas. We also agreed, however, that while conflict can be positive, it can also be destructive and we felt that if we were oriented towards working as a team and pushing towards solutions, this approach would defray conflict and deliver better results (Joseph, 2013). Another thing we addressed from the outset as we tried to establish a team culture was the issue of power perceptions.Read MoreTeams and Team Processes: Group Dynamics Essay1267 Words   |  6 PagesAbstract Teams are often depicted as a group of people sharing leadership of and working together on a specific project, whereas a group (but not a team) consists of individuals who work independently and are led by a strong, focused individual (Erofeev, Glazer, Ivanitskaya, 2009). In the health care organization, it is important to have a group of people working together as a well a team. Each person individually need to fully understand what his or her role is in a group or team, if not thereRead MoreThe Autocratic And Participative Leadership Styles Impact Company Culture, And Conflict Resolution1175 Words   |  5 Pagesculture, and conflict resolution. At the core of leadership, is how individuals in an organization are rewarded and punished (Nwibere, 2013). Two very successful autocratic leaders are Steve Jobs of Apple, and Jack Ma of the Chinese company Alibaba (Allen, 2011; Shao, 2014). James Parker, CEO of Southwest Airlines during the 9/11 attacks is cited as a great particip atory leader (Advice America, 2015). This paper discusses how each style shapes company culture, conflict resolution. An autocratic

Organizational Culture The Organizations Vision And Its...

Introduction Organisational culture, also known as corporate culture, encompasses the principles, backgrounds and views of all the employees of an organisation (Homburg Pflesser 2000 pp.449-462). This often provides each company with their unique corporate identity, as no two businesses or employees are the same. The idea of individuality leads to companies striving to achieve a ‘strong culture’, which involves the entire work cohort sharing consistent goals and motivations, in hopes of potentially garnering higher profit margins as there many advantages that come with a stronger culture. Such benefits include greater productivity levels, loyalty and the unity of all of an organisation’s employees. While having a ‘strong culture’ is†¦show more content†¦These aspects in turn influence commercial operations such as the communication between peers, clients and shareholders as well dictate how employees act and perform their work duties. Organisational cult ure tends to decrease ambiguity in the workplace as to how tasks should be conducted, as well as give each company their distinct individual identity (Tajfel Turner 1986 pp.7-24). Every business has their unique culture, which serves the purpose of providing standards and limitations for the behaviour that should be carried out while employed at the organisation (Calori Samin 1991 pp.49-74). Numerous aspects make up a businesses unique culture, such as behavioural practices, group norms, the promoted values of the company, as well as the mental models a company chooses to adopt. As time passes, a company forms behavioural uniformities in regards to how employees interact. The customs and traditions that are adapted and brought into the workplace, plus the practices used in dealing with certain situations, are what these behavioural uniformities encompass (Trice Beyer 1993 pp.84-87). Behavioural practices also generally influence group norms, which are the implied principles and values that develop when working in a group (Schein 2010 p.16). These then carry over to the whole of the company, which solidifies the adopted values of the corporation. These

Real Customer Service Problems Free Essays

REAL CUSTOMER SERVICE PROBLEM This essay outlines what customer service really is and what are the problems associated with it. To understand these problems let us first understand how to define Customer service. Customer service is that process by which a company provides services, provisions to its customers during a purchase, after the purchase is done and even prior to the purchase. We will write a custom essay sample on Real Customer Service Problems or any similar topic only for you Order Now How important a customer is depends upon the deliverance of the type of product or service involved. The success of customer service depends upon the employees who can accustom themselves to what the customers want and give them a service based on that. Thus, if the customer is satisfied, the customer service flourishes. Further, it becomes important to understand the dilemmas that can be faced while serving a customer. The first real problem with customer service is this that, while serving the customer, organizations end up in a trap rather than actually giving the customer the substance of the service. Secondly, the tools and techniques used to serve the customer better are misused on a wider scale. And, it so appears that these tools are used to serve the symptom and not the proper sickness. An example can be quoted here of the hospitals that people run for children. These organizations also believe in customer service and because of that they paint the walls of the children’s ward with clowns and animals and other things that they think might cheer up the kids. But what actually happened is, that rather than making the things therapeutic in nature for the children, they end up making the children scared as the children are more scared of clowns and animals than needles and medicines. Thus, here a better customer service would be to leave the walls as plain. A failure to providing proper customer service always results in a low customer loyalty, a low satisfaction of the customer and hence a bad reputation of the organization that causes a huge loss. Hence, the proper elements in customer service lie in the fact that which parts of customer service are important and which parts are to be neglected. Also, the services should be provided to those customers who value them and not to those who do not value them. Therefore an alignment is to be maintained between the capabilities of service that are to be provided to the customer as well as the strategies of market that are being maintained. How to cite Real Customer Service Problems, Essay examples